Customer Service Associate-Franklin Town,MA | Hiring
Opportunity in Franklin Town
Role Essentials
- Worksite: Franklin Town, MA
- Benefits: A comprehensive benefits package is included.
- This role centers on your professional skills within the Retail Sales space in Franklin Town.
- Status: New Franklin Town listing (actively interviewing).
- Employer: Office Depot (Hiring in Franklin Town)
- Career Level: Junior / Trainee.
- Clear growth pathways at our Franklin Town office.
- Role in Franklin Town: Customer Service Associate
- Salary: $15-$18/Hour (approx. $34.8k/Year)
- This Franklin Town-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Office Depot team in Franklin Town, MA is growing.
- Benefit from working in Franklin Town, a key hub for the Retail Sales industry.
Support the Success of Local Businesses
About Office Depot
We are a leading provider of business services and supplies, dedicated to empowering small business owners, educators, and professionals. The Customer Service Associate is the knowledgeable guide who helps our clients find the exact tools they need to succeed. When you embark on an entry-level career in retail jobs with Office Depot, you are joining a professional, service-oriented team focused on solutions.
Job Summary
We are actively seeking helpful, tech-curious, and highly communicative individuals to join our sales floor. As a Customer Service Associate, you will be trained to navigate our expansive inventory, from basic supplies to tech hardware and office furniture. You will serve as a solutions expert, delivering the signature reliability that sets Office Depot apart in the business retail industry. This is an engaging role perfect for those who enjoy problem-solving and assisting professionals.
Comprehensive Responsibilities
- Proactive Engagement: Approach browsing customers in the aisles to offer personalized advice, locate specific ink and toner cartridges, and suggest necessary supplies.
- Technology Support: Assist customers with basic questions regarding printers, software, and networking hardware, pointing out key features and benefits.
- Merchandising & Upkeep: Execute continuous floor recovery, ensuring shelves are fully stocked, paper reams are stacked neatly, and pricing labels are accurate.
- Omnichannel Fulfillment: Support the store's digital operations by swiftly picking and staging "Buy Online, Pick Up In Store" orders.
Industry-Leading Benefits & Salary
Your helpfulness and product knowledge are heavily rewarded:
- Salary: Competitive starting pay of $15.50 to $18.00 per hour.
- Exclusive Discounts: Generous employee discount on tech products, office furniture, and printing services.
- Career Progression: Clear pathways to Print Services Supervisor or Store Management roles.
- Health Coverage: Comprehensive medical, dental, and vision insurance for eligible full-time and part-time associates.
Requirements & Qualifications
- Must be at least 18 years of age upon application.
- No prior retail or office supply experience required—we will teach you the product knowledge you need.
- Must possess a genuine passion for customer service, an interest in business technology, and a friendly demeanor.
- Physical capability to stand, walk, bend, and lift up to 40 pounds (such as boxes of copy paper) during a shift.
Frequently Asked Questions
How much does the Customer Service Associate-Franklin Town,MA | Hiring position pay at Office Depot?
This role offers a pay range of $15 - $18. Actual compensation may vary based on experience, shift, and location within Franklin Town.
Where is this Customer Service Associate-Franklin Town,MA | Hiring job located?
This position is based in Franklin Town, MA. Office Depot has facilities throughout the region, but this specific opening is in Franklin Town.
Do I need prior experience to apply for this Customer Service Associate-Franklin Town,MA | Hiring job?
No prior experience is required. Office Depot provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
How many hours per week is this part-time Customer Service Associate-Franklin Town,MA | Hiring role?
Part-time positions at Office Depot generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What benefits does Office Depot offer for this position?
Office Depot provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
What does a typical day look like as a Customer Service Associate-Franklin Town,MA | Hiring?
A typical shift involves receiving, picking, packing, and sorting customer orders in Office Depot's Franklin Town facility. You'll work with a team to meet daily fulfillment targets while following safety protocols.
